Q: Do you ship to my country?
A: We do ship to all ASEAN countries, namely: Malaysia, Brunei, Singapore, Thailand, Indonesia, Vietnam, Brunei, Cambodia, the Philippines, Myanmar & Laos. (updated on the 01SEP2020)
Q: How much is the shipping charges to my orders?
A: All items sold here comes with a standard traceable “FREE SHIPPING” option to all of the ASEAN region countries. Free shipping is available to following countries: Malaysia, Brunei, Singapore, Thailand, Indonesia, Vietnam, Brunei, Cambodia, the Philippines, Myanmar & Laos.
Q: How long would the shipping duration be?
A: Due to the current Covid-19 outbreak situation all around the globe, the free shipping method would normally take about 10 to 14 working days to reach all ASEAN region destinations.
Q: Is there any quicker way for me to get my order?
A: Yes, we do also offer expedite shipping option for those who need their order(s) to be reaching them much sooner. The expedite shipping charges is at USD30 per shipment, and it should take about 2 to 3 working days to reach all ASEAN regions destinations.
Q: How do I track my shipment?
A: After an order is shipped out from our warehouse, a separate email will be sent out to you with tracking code to the package as well as a link to retrieve the tracking information.
Q: How soon my order will be processed?
A: After an order is placed and paid, it shall be properly packed and shipped out from our warehouse on the next working day.
Q: Where will my order be shipped out from?
A: Due to the current Covid-19 outbreak situation, our local Malaysian warehouse is temporary out of service. All our orders will be handled and shipped out from our warehouse located in China.
Q: The country that I am currently located in is not listed here, how can I make a purchase for the items I am interested in?
A: Kindly visit www.trebleet.com to make a purchase for the item(s) you’re interested in. The website is handling orders and sales to all other regions.
Q: What can I do should the item that I am interested in is showing as out of stock on the website?
A: Kindly contact us via our Contact Us page or get in touch with us through the Messenger Chat Tool on the bottom right of the page. Our customer support team will try to check with our inventory control colleague to find out how soon the sold out product is going to be replenished.
Q: What is the payment method accepted here?
A: Payment can be made to us upon checking out using PayPal.